When they debuted a few years ago, Glossybox raised the bar significantly for beauty subscriptions. That applied to both their product and their relationship with customers. Since then, other beauty subs have stepped up but the stellar customer service provided by Glossybox remains unsurpassed. Here's a recent example.
A few months ago, I came to the end of an annual Glossybox subscription. In checking my records, it appeared that I had received only 11 boxes. Since the timing of a few of them was erratic, I wasn't sure if I'd miscounted or if Glossybox had shorted me one box. Of course, there is also the possibility that I made a mistake. (No!!!) I contacted Glossybox, not expecting a positive outcome. A representative quickly replied with 12 tracking numbers, all of which showed delivery. I thanked her for taking the time to do that. I said that I felt one of those boxes had not arrived but in light of their tracking information, accepted the situation. Next thing I knew, she e-mailed and said a replacement box was on the way! That, my friends, is outstanding customer service and the reason for this post; i.e., free positive publicity!
In reading other reviews, the box I received does not seem to be the regular June box. But I'm not complaining; this box contained four full size items and one luxury sample. The box itself is gift quality (as usual) and has a nice subtle holiday pattern.
The inside presentation was just as beautiful with a red grosgrain ribbon and matching paper.
Here are the five items:
The tri-fold information card gives color photos, brief tips and descriptions plus retail prices.
First out is a lovely Bellapierre mineral lipstick in the shade "Burlesque", an intense cool toned fuschia. (Retail $19.99)
Next is a 2.5 oz. tube (full size) of Miracle Scrub in Ginseng & Ginkgo Biloba from Rituals Cosmetics. This is an "ultra softening hand scrub" that you massage into dry hands, then rinse off. (Retail $17)
The only ho-hum product for me is this Mini Paint Pot from Ciate in "Humbug" which is a not-to-be-ignored multi-dimensional silver and black glitter polish that can be layered over other polishes for a 3D effect. Polishes like this are fun to play with but in my experience, just not very practical. (Full size retail $10)
My hair happily sops up all the conditioning treatments I can pile on, so I was glad to get this Leave In Conditioner from Toni & Guy. I use leave in conditioners prior to styling to hopefully hold in moisture and prevent heat damage. (Retail $16.99)
The fifth item is called "Masque Creme Fraiche de Beaute" from Nuxe Paris. This is a moisturizing facial mask that contains plant milks and aloe vera sap and has a fresh orange blossom scent. The card says this is intended for winter weather so I'll wait until the fall to try it. (Retail $32)
After reading the information card thoroughly, I believe most of these items are winter oriented. So this may actually be the box that Glossybox sent out in December...the one that I thought was missing. That's completely fair and I'm in awe that they have the foresight to retain a few boxes from each month for just such replacement situations. You rock Glossybox!
Although I'm taking a break for a while, I strongly encourage anyone who hasn't tried Glossybox to sign up. You won't be disappointed. The box costs $21 on a monthly basis but if you subscribe for a year, you can get that price down to just $18.50 a month, an absolute bargain for the quality and quantity of product you receive. I have no hesitation in recommending an annual subscription since Glossybox has a stable track record to date.
Thanks again to Glossybox for going the extra mile and proving once again their commitment to world class customer service!
P.S. Use code BROWPOW to get a free Brow Power Universal Eye Pencil from IT Cosmetics when you subscribe.
Disclosure: Views and opinions expressed in this blog are strictly my own. Product discussed in this post was purchased by Lone Star Shopper. Post may contain referral or affiliate links.